All orders of in-stock products will be processed within one business day. After a one-day processing timeframe for in-stock orders, customers can expect the order to ship within three business days after processing. When an order has shipped, the customer will immediately receive an emailed tracking number. Items that ship directly from the manufacturer (i.e., drop shipping) may take longer depending on the manufacturer’s product availability and shipment schedule.
Please be mindful that the majority of orders, ordered by noon EST, may ship the same business day or first thing the following business day. Also note that orders placed after 5P.M. on Friday may not ship until the following Monday.
INTERNATIONAL ORDER POLICY
Hybrid HyperSport is proud to offer worldwide shipping for our international customers. For international orders, the preferred method of payment is PayPal. Hybrid HyperSport reserves the right to cancel and refund any international order placed where a viable payment method is not used. It is recommended (but not required) that our international customers contact us prior to placing their order as shipping costs are NOT automatically calculated and included at checkout.
Customers are allowed a 24-hour window to cancel most orders, however, any order that has been processed and shipped (sometimes on the same business day) will be subject to Hybrid HyperSport’s ‘Return Policy’. If an order has been processed (but not shipped) and the customer requests to cancel the order, the original processing fees are non-refundable (i.e., 3% United States and 4.5% International).ntact us prior to placing their order as shipping costs are NOT automatically calculated and included at checkout.
For any products that are returned unused (in the original packaging) and/or unopened within 30 calendar days from the purchase date, Hybrid HyperSport will be happy to issue a refund to its customers. To receive this refund, the customer must understand that they are responsible for the return shipping cost and a 15% restocking fee. Any returns must be authorized by Hybrid Hypersport customer support and the customer will receive a returned merchandise authorization (RMA). Without an RMA, returns will not be accepted.
BILLING & SHIPPING INFORMATION POLICY
It is vital that our customers ensure that the provided billing and shipping address are the same (with the exception of using PayPal). For our customer’s, security and shipping accuracy, we will not process and/or ship an order that does not have the same billing and shipping information. If the billing and shipping information does not match/is inaccurate, the refund process will be triggered. Orders where the billing address is a P.O. Box may be accepted through our system, but will be refunded. This means we do not accept orders with a billing and/or shipping address that is a P.O. Box.